Shipping Policy

At Harmony Delights, we’re excited to bring our delicious gluten-free treats right to your doorstep! We understand that receiving your desserts in perfect condition is just as important as their taste, so we’ve designed our shipping service with care and attention to detail.

Delivery Areas

We currently offer delivery services to select areas in Cairo:

• Maadi
• Mohandessin
• Dokki

Delivery Timeline

Your gluten-free delights will be delivered within 24-48 hours of placing your order. We carefully plan our delivery routes to ensure your treats arrive as fresh as possible.

Shipping Method

We provide standard shipping service through our trusted third-party provider. Our delivery partners are trained to handle your orders with special care, ensuring your gluten-free desserts arrive in the best possible condition.

Special Handling

Our gluten-free desserts are crafted with delicate ingredients that require careful handling. While we take every precaution to ensure perfect delivery, some items (especially biscuits) may experience slight changes in appearance during transit due to their delicate nature. Rest assured, this doesn’t affect their taste or quality.

Additional Information

• No minimum order requirement
• Our delivery team will contact you before delivery
• Please provide accurate delivery details to avoid delays
• Special delivery instructions can be included during checkout

Refund & Return Policy

At Harmony Delights, we take pride in creating safe, delicious gluten-free desserts. We want you to be completely satisfied with your purchase, and we have clear guidelines regarding our refund and return procedures.

Understanding Our No-Refund Policy

Due to the perishable nature of our gluten-free desserts, we do not offer monetary refunds once orders have been delivered. We cannot accept returns of food products for health and safety reasons.

Alternatives to Refunds

While traditional refunds are not available, we are committed to your satisfaction:

• Quality Feedback Program: We value your feedback and use it to improve our products
• Special Consideration: In cases where a sensitivity issue occurs, we may offer a special gesture of goodwill
• Future Order Adjustments: We will work with you to ensure a better experience in your next order

When to Contact Us About Order Issues

We encourage you to reach out immediately if:

• Your order arrives significantly damaged
• You experience any allergic reactions or sensitivities
• The product quality does not meet our high standards
• Your order is incorrect or incomplete

How We Address Concerns Instead of Refunds

1. Document your concerns with photos when applicable
2. Contact our customer service team within 24 hours of delivery
3. Our team will review your feedback promptly
4. We’ll work with you to find an appropriate resolution that ensures your satisfaction

Special Considerations

We encourage all customers to carefully review ingredient lists before ordering, especially if you have specific allergies or sensitivities. While we don’t process refunds, we are dedicated to making sure every customer has a positive experience with our products.

Contact Us

For any questions about our no-refund policy or to discuss order concerns, please reach out to us through:

• Our website contact form
• Direct message on social media
  

Your satisfaction and safety are our top priorities, and we’re always here to listen and improve.